Complaints Procedure

We always strive to uphold our values and achieve the best possible outcome for our client. If you feel you have grounds to complain in respect of the service you have received, please follow the below process. We investigate any complaints we receive and respond to put things right as quickly as possible.

Step 1

Raise the issue directly with the person you have been dealing with, or their immediate manager. Most problems can be resolved this way.

Step 2

If you need to take your complaint further, contact our practice manager Lisa Summers:

- using our online contact form
- by telephone 01685 886 611
- by email
- by post to Lisa Summers, Practice Manager, Hughes Jenkins Solicitors, 27A & B High Street, Aberdare, CF44 7AA

Step 3

We will acknowledge your complaint within three days and provide you with a full response within twenty one days. During this time we may request additional information from you. If your complaint is particularly complex, or the involvement of third parties is likely to mean a full response will take longer than twenty one days we will keep you informed of this.

Step 4

If you are still not satisfied, you have the right to take your complaint to our the Legal Ombudsman. Please note the Legal Ombudsman usually requires the firms complaints procedure to be exhausted before a case is brought before them. Contact details for the Legal Ombudsman are below


Tel: 0300 555 0333

Post: Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WG