Just some of the great feedback we have received from our clients.

Having been operating for almost fifteen years, we are very proud of our reputation for excellent customer service and are always delighted when our clients take the time to let us know that we have done something well. If you would like to let others know about our high levels of service, please contact us online with your comments.

We Listen

We conduct surveys to measure how well we have been meeting the expectations of our clients, to identify improvements we can make and to better understand our clients’ priorities and the services most important to them. These surveys allow us to constantly adapt our business to meet the needs of the individuals and businesses we serve in the future.

On the right you can see the overall results of our last quarterly survey. ​Our clients highlighted the specific reasons why they like to work with us and we will constantly strive to maintain those qualities while improving in those areas which we feel we could do better.

Survey Results 2018

  • Customer Satisfaction90%
  • Prompt Service/Completion90%
  • Cost84%
  • Communication95%
  • Would Recommend Us93%

  • Mrs M A
    This is the second time I have asked Hughes Jenkins to act on my behalf in relation to a house move. I can't praise Jemma Collins and Lesley Owen enough! They both worked tirelessly to bring the sale and purchase to a satisfactory conclusion. Jemma pulled out all the stops on the day! Many thanks to all staff including the Reception team who were always very professional and friendly. I would recommend Hughes Jenkins Solicitors to all of my friends and family and have done so!
    Mrs M A
  • Mr S Pugh
    Thank you to everyone at Hughes Jenkins who made my purchase a breeze! We would recommend that anyone looking to buy or sell a property should use you!
    Mr S Pugh
    House Purchase
  • Mrs D B
    You are doing your work with the most friendliest staff and Graeme is such a gentleman!
    Mrs D B
    Personal Injury Settlement
  • Ms A Johnson
    At the time of my divorce I was extremely stressed about how we would go about dividing up our finances. Nigel and everyone in the Family Department were so helpful and made it quite straightforward in the end!
    Ms A Johnson
  • Mr + Mrs H Edwards
    Making my Will with Hughes Jenkins was easy and straightforward! Emily was so lovely to deal with and explained anything we were unsure about in detail!
    Mr + Mrs H Edwards